Rental Dispute Resolution Victoria (RDRV) – Understanding the New Dispute Resolution Process

Rental Dispute Resolution Victoria (RDRV) is changing the way rental disputes are resolved in Victoria, with a stronger focus on early resolution, mediation and practical outcomes before matters proceed to a VCAT hearing.

In this session, Hayley Mitchell provides a comprehensive walkthrough of how the RDRV process works, the role of Resolution Coordinators, the types of disputes covered, and what property managers need to do to prepare successful applications. You'll learn how to gather the right evidence, manage rental provider expectations, participate confidently in mediation, avoid common mistakes, and use practical strategies to resolve disputes quickly and professionally.

The session also includes case studies, communication tips, evidence ideas, and practical guidance to help you navigate repairs, compensation, bond and rent increase disputes while strengthening your file management and dispute resolution skills. Whether you're new to RDRV or looking to improve your confidence with the system, this recording will help you understand the process and achieve better outcomes for your clients.